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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Jan Brady

Jan Brady

October 1, 2024

5  out of  5
rating by Jan Brady
"A Great insurance agency located in Haskell, TX! Tom is always eager to meet the needs of his clients."
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Terry Daniel

September 23, 2024

5  out of  5
rating by Terry Daniel
"Tom Bassett had been wonderful! I have used him for years. He has went above and beyond to take care of all my insurance needs."
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Sonya Nixon

September 20, 2024

5  out of  5
rating by Sonya Nixon
"Best prices, quick and fabulous friendly service! I hit a deer and settled my claim in 4 days! Thank you so much! Tom Bassett and the whole State Farm team! Highly Recommended!"
We responded:
"Thank you for your review, Sonya! So glad we could help you with your auto insurance!"
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Elias M

September 9, 2024

5  out of  5
rating by Elias M
"Excellent and very fast and timely service. Thank you."
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Shannon Lindsey

September 9, 2024

5  out of  5
rating by Shannon Lindsey
"Congrats Crissy on the twin girls."
We responded:
"Shannon, you have been a staple in that office for many years. You have seen agents come and go, but the customers you serve know they are in great hands with you!"
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Rick Moeller

August 19, 2024

5  out of  5
rating by Rick Moeller
"Tom is a great young man who truly has a heart for building his community. Not only is he offering a great service through his business, he is willing to go above and beyond to give back."
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Joe Stovell

June 20, 2024

5  out of  5
rating by Joe Stovell
"Tom really goes out of his way to help and get you the information you need for a claim. Love doing business with Tom!"
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paula sammons

June 20, 2024

5  out of  5
rating by paula sammons
"Great service! They are always so helpful about answering questions & assisting with claims"
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Mathew Cunningham

June 20, 2024

5  out of  5
rating by Mathew Cunningham
"Tom has been an excellent agent for over 10 years now."
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Andrew hernandez

June 14, 2024

5  out of  5
rating by Andrew hernandez
"great person and honest man! thank you for all you do Mr. Bassett!"
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Taylor Polk

April 22, 2024

5  out of  5
rating by Taylor Polk
"Great prices, great customer service."
We responded:
"Thank you, Taylor! We appreciate you letting us help you with your autos, and we look forward to serving you!"
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Laura Reeves

September 24, 2023

5  out of  5
rating by Laura Reeves
"If it can get better than small town service, then Tom and Chrissy definitely are better! Professional, knowledgeable, honest, and friendly! Would not go anywhere else for my insurance needs!!"
We responded:
"Thank you so much for those kind words! We love and care for all of our customers and strive to make you feel comfortable with your insurance decisions and knowledge. We are happy to be here for you! "
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Kyndall Thompson

July 14, 2023

5  out of  5
rating by Kyndall Thompson
"Crissy is awesome! Definitely cares and helps customers anyway she can. Also helps simplify the whole process in a way that is easy to understand."
We responded:
"Thank you, Kyndall! We're so glad Crissy could be such a help! "
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RJM STATION

July 4, 2023

3  out of  5
rating by RJM STATION
"State Farm insurance isn't the cheapest I've seen. I still decided to use it because the location is close to my home. When I first arrived setting up the insurance seemed easy, but over priced including with their mentioned discount. Weeks later I received a text message regarding how I'm going to lose any discount because the beacon they gave me is not set up; so I went to the office and it's locked with nobody in it but a barking dog. I then made a phone call and left a message about this situation; I received no return phone call, or voice message or any text messages; Looks like I will lose any mentioned discount unless I find another way to reach them directly because of incompetence to check messages and return calls. I could have tried reaching them on the phone again and again, but if I was not able to make more than one call directly to this office leaving a recorded message with them; After the event is not acknowledged is pretty disappointing. This type of situation causes the customer to work for them instead of the other way around. State farm for me turned out to be a failure. Two weeks later I made it into the office and updated the beacon issue. That went smoothly."
We responded:
"Hi Ronald, I am sorry to hear you did not have a good experience. We do close for lunch and lock the doors from 12-1 and close the doors for the day at 5. We try our best to return voicemails in a timely manner, I apologize if we missed yours. The office phone number is 940.864.3250. I am glad you were able to get the help you needed with your drive safe and save discount in the office yesterday. Let us know if we can do anything else to assist you! Thank you! "
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Brandy Brown

June 23, 2023

5  out of  5
rating by Brandy Brown
"I called to get a quote on a home & auto Miss Crissy was so helpful, professional and sweet. She definitely made the whole process easy!!"
We responded:
"Thank you, Brandy! I'm glad I could make it easy for you! "
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Linda McBay

June 23, 2023

5  out of  5
rating by Linda McBay
"Great and friendly service."
We responded:
"Thank you, Linda! We appreciate you! "
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Trisa Klah

June 23, 2023

5  out of  5
rating by Trisa Klah
"Charlotte Raynes has been very helpful with great customer service. I would definitely stay with state farm. Great team!!"
We responded:
"Thank you, Trisa! We appreciate your business! "
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Derrick Wartley

June 2, 2023

5  out of  5
rating by Derrick Wartley
"Tom Bassett provided remarkable service and advice for me. I truly enjoyed the experience."
We responded:
"Thank you, Derrick. He is always just a phone call away! "
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Lorrie Coker

June 1, 2023

5  out of  5
rating by Lorrie Coker
"Chrissy is awesome to work with!!"
We responded:
"Thank you, Lorrie! We appreciate you! "
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Ingrid Wesley

May 20, 2023

5  out of  5
rating by Ingrid Wesley
"Love, love Charlotte she stayed one evening late waiting for me. She was so kind and patient through the ENTIRE process!!!!"
We responded:
"That's why we're here! We appreciate you and your business!"
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Juanita Trujillo

May 19, 2023

5  out of  5
rating by Juanita Trujillo
"They are very friendly and take care of our insurance needs."
We responded:
"Thank you, Juanita! We are here to help! "
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Chris Green

May 19, 2023

5  out of  5
rating by Chris Green
"Great service,"
We responded:
"We appreciate your business, Chris! "
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Annette Sosa

April 20, 2023

5  out of  5
rating by Annette Sosa
"They are very friendly and I have been with them for years"
We responded:
"We appreciate you and your business, Annette! It was good seeing you in the office today! "
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Carmen Silvas

April 19, 2023

5  out of  5
rating by Carmen Silvas
"We’ve had such a great experience with State Farm. Charlotte is the best! She’s been there to answer all of our questions & help us."
We responded:
" Thank you, Carmen! We love hearing when our team members are making an impact. She is an asset to us and our customers!"
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Michelle Wendland

April 5, 2023

5  out of  5
rating by Michelle Wendland
"Charlotte is nice. She is always helpful."
We responded:
"Thank you, Michelle! We love knowing our customers love Charlotte as much we do! "